IT Help Desk for Businesses and Companies
In today’s digital era, the continuous operation of computers and applications is essential for any company.
Our help desk services ensure quick resolution of IT incidents, either remotely via AnyDesk or through on-site interventions when urgent needs arise.
We provide a friendly, transparent, and efficient service, tailored for both SMEs and large enterprises.
Why choose our help desk?
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Fast resolutions via AnyDesk / phone / e-mail / client portal
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Clear SLA: guaranteed response times and intervention windows
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Full coverage for PCs, laptops, printers, network, e-mail, office applications
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On-site when needed: interventions at your location for cases that cannot be solved remotely
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Proactivity: patching, antivirus/EDR, equipment health monitoring, backup
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Transparency: monthly report with incidents, response times, and recommendations
What does the help desk cover?
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User assistance (password resets, accounts, e-mail, printers, peripherals)
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Diagnosis and troubleshooting for Windows/macOS, Office apps, browsers
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Network configuration and troubleshooting: Wi-Fi, switch, router, firewall (SMB level)
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Licensed software installation/updates, OS + applications patch management
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Antivirus/EDR monitoring, on-demand scans, basic incident isolation
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Basic backup (configuration, monitoring results, periodic restore tests)
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User onboarding/offboarding (accounts, profiles, devices)
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Guides and micro-training (user "how-to" sessions)
What is NOT included (can be added as an option)?
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Complex projects (server migrations, advanced cloud, network redesign, virtualization)
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Software development or third-party custom application integration
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Forensic investigations, major incident response, advanced compliance (e.g. ISO 27001)
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Software/hardware licenses, spare parts, new equipment
Everything not included can be contracted at an hourly/project rate!
PACKAGES AND PRICING
Prices are indicative and adjusted based on the number of devices, infrastructure complexity, and SLA (Service Level Agreement).
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STARTER – From €70/month
Suitable for: 1–2 workstations / PCs
SLA: response < 8h
Includes: remote support with 1–2 interventions/month within a limit of 2 technical hours during standard working hours (09:00–18:00), OS patching, basic antivirus.
OS patching is the process of applying updates and security patches to fix vulnerabilities, bugs, and performance issues in the operating system.
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SMART – From €135/month
Suitable for: 3–4 workstations / PCs
SLA: response < 6–8h
Includes: remote support with 1–2 interventions/month within a limit of 4 technical hours during standard working hours (09:00–18:00), extended patching (OS + applications), license management, basic backup.
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PLUS – From €200/month
Suitable for: 5–6 workstations / PCs
SLA: response < 4–6h; optional extended coverage 09:00–19:00
Includes: remote support with 1–2 interventions/month within a limit of 6 technical hours, proactive monitoring, managed EDR/antivirus, backup checks + restore tests, basic security policies, IT consulting.
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PRO – From €240/month
Suitable for: 7–10 workstations / PCs
SLA: response < 4–6h; optional extended coverage 09:00–20:00
Includes: remote support with 1–2 interventions/month within a limit of 8 technical hours, proactive monitoring, managed EDR/antivirus, backup checks + restore tests, basic security policies, IT consulting.
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ENTERPRISE – From €800/month
Suitable for: 10+ workstations, multiple locations, critical applications
SLA: critical < 2h; options for 24/7 and standby
Includes: 15–20 technical hours/month, extended support, detailed reporting, reviews, basic BCP/DR planning.
Extra options:
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Additional remote hours = €35/hour
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On-site work hours = €80/hour (travel costs included)
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Weekend/24×7 coverage = €50/hour
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Advanced security projects, MDM, Microsoft 365/Google Workspace admin, VPN, enterprise Wi-Fi, audit.
Work procedures:
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Free assessment – inventory of workstations, servers, applications, risks
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Proposal & SLA – defining package, response times, included hours
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Onboarding – installing remote agent (AnyDesk/RMM agent) + configuration
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Operation & reporting – incident resolution, optimization, reporting
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Periodic review – upgrade recommendations, security, cost-benefit analysis
Competences
What a basic BCP plan covers:
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Risk identification:
Detects potential threats that may disrupt the business, from fires and floods to system failures.
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Business Impact Analysis (BIA):
Assesses the negative consequences of such events on critical operations.
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Continuity procedures:
Details the specific steps to be followed to maintain essential business functions during a crisis.
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Alternative resources:
Includes plans for human resources, infrastructure, supplies, and other necessary materials.
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Communication plans:
Defines how employees, clients, and other stakeholders will be informed.
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Disaster Recovery (DR):
Includes procedures for restoring IT systems, applications, and critical data that may be lost or damaged.
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Testing and maintenance:
Continuity plans must be tested regularly (e.g., through simulations) to identify weaknesses and ensure staff are familiar with their responsibilities.
What differentiates BCP from DR:
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BCP (Business Continuity Plan):
A broad approach aimed at maintaining overall business operations during a crisis, covering all factors, from staff to suppliers and operational processes.
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DR (Disaster Recovery Plan):
Focused specifically on recovering IT infrastructure, systems, and data. A DR plan is an important component of BCP, but BCP is more comprehensive.
Frequently Asked Questions (FAQ)
How quickly do you respond?
Depending on the package: from < 8h (Starter) up to < 2h (Enterprise). Service windows are clearly defined in the contract.
Can you come on-site?
Yes, on-site work options are available if local interventions are needed. These are usually scheduled in advance so we can address each client request efficiently.
What happens if the issue cannot be resolved remotely?
We escalate it for on-site intervention or collaborate with the application/equipment vendors until the identified technical issue is resolved.
Do you provide support outside working hours?
Yes, as an option (after-hours, weekends, 24/7) with dedicated rates and SLAs.
Are software/hardware licenses included?
No. However, if requested, we can assist in obtaining and managing the licenses you need.
